Registration and Cancellation Policy

Below are ExecuTrains Cancellation and Refund Policy , if you have any questions please contact us.

StandBy

  • If a student is 15 minutes late, they risk losing their seat to a standby student.

  • If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply.

  • Students are ultimately responsible for confirming themselves.

  • Retakes are enrolled as a Stand-By. The student must bring previously issued courseware, and additional fees may apply

** Open enrollment classes are subject to change*

Cancellation/Reschedule Policy  

  • For open enrollment classes, ten (10) business days' notice is required to reschedule a class with no additional fees.

  • In case of a no-show or a cancellation with less than ten (10) business days before class date: 100% of class price will be due according to date of original invoice or date of Term Net 30. If class is paid for with coupons, those coupons will be forfeited. If class is paid for with a seat license, those days will be removed. In case of a Premium class, multiple coupons will be pulled.

Dedicated Class/Onsite

  • If rescheduled with fewer than ten  (10)business days in advance of scheduled date, 100% of the class price will be due by date of originally scheduled class.

Microsoft Software Assurance Voucher

(SATV)

  • If class is paid for using Microsoft Software Assurance Training Vouchers (SATVs), ten (10) business days' notice is required to reschedule without additional fees.

Refund Policy

  • All sales are final